FAQS

Yes, our prices are shown in US dollars as this fluctuates less and is a currency most people, anywhere in the world, understand.
It is also the currency which our secure payment gateway authorises.
Once you are here, however, you are going to need some pesos in cash.
Some places, but not all, take credit cards.

Well let's look at our Director, Laura. She is a pretty-enough New Zealander who wanders around on her own, or goes out for groceries on her bicycle, takes a run around the park, goes out clubbing, and grabs an UBER home. She lives in La Roma and works all over the city. And she hangs out at Embassy parties, and random not-at-all-fancy parties. She buys her weekly flowers at the no-security-guards-to-be-seen-here local market and enjoys an evening stroll. She leads a normal life, without worrying about kidnapping, robberies or drugs cartels. In fact, the first urban gunshot she EVER heard in her life was in 2016 in BROOKLYN, New York! She does NOT EVER take a taxi off the street in Mexico City.... and YOU shouldn't either!
If you don't like the fact that Uber has links to Donald Trump, download the Easytaxi or Yaxi app instead.

This bubble of peace and lifestyle living is NOT the same reality for many impoverished people living in rural Mexico, or in outer suburbs of Mexico City. That is a different reality. Just the way thatThe Bronx is not Manhattan. And that's why there is bad press about Mexico. In underdeveloped or remote parts of the country, human rights violations are prevalent. Social justice is delicate. 

So a word of advice....Please do NOT go to suburbs like Tepito because you have read about it in some urban mafia culture book.
Don't think you can go to the La Lagunilla Market believing that you won't stand out. You will. And what that means on the day, we don't know. We would never PRESUME to know, and we LIVE here.

Read your Embassy's travel advice and stay up to date on protests and earthquakes.Be a humble, culturally sensitive traveller, who uses good common sense.

Don't wear a flashy watch, carry multiple credit cards, or have your iPhone7 in hand at all times.

That's the same advice for Paris, Rome or LA, right?

The following is the personal view of our Director, Laura Ainscough, and is based on her personal experiences as a normal fee-paying passenger.
And please keep in mind, Laura was brought up in a house where the rule was:  'if you can't say something nice, don't say anything at all'.
Ranting is not her thing.
In this case, however, Laura feels it would be UNETHICAL to NOT warn you about Aeromexico's track record. Stylewalk wants you to have a great time in Mexico and so if Laura can help you avoid a disaster, then it's for the national good.

So point blank, Laura's advice is: "NEVER NEVER NEVER book with AeroMexico."
Be it international or domestic. Forget it.

She has had so many TRULY BAD experiences with them, that her personal policy is "it doesn't matter how much more it costs you ,or how desperate you are, do NOT book with AeroMexico, ever. '
Now that is quite a radical statement.
And we know Laura is always very careful and considered in her comments, so this should provide you a good indication of how strongly she feels about the situation.

Here are a few reasons why she holds this opinion:

1) For her AeroMexico flight to London, Laura was once put on hold for TWO HOURS (sadly not an exaggeration) when she attempted to make an adjustment to her booking. It was essential, so she DID wait. That's why she knows how long it took.

2) On a return flight from London, AeroMexico damaged Laura's brand new suitcase and lost precious contents. They admitted fault at the airport. Rather blandly, as if it happened all the time. It was 5am, so she accepted her case number and went home. She then sent in all the necessary forms to request compensation.. Aeromexico then engaged in two months of groundhog day 'customer service' emails, asking for the same information that Laura had already provided.
(Her conclusion: Life is too short to waste on incompetent companies like this. It is much better to never become their customer in the first place!)

3)The NEW AeroMexico customer service online chat box rep will always tell you they are having connectivity issues and simply cut the chat.

4) Aeromexico cancelled a domestic light and did not inform her (other companies will cancel, but they will at least PHONE you and try to organise another flight. )

5) When Laura realised Aeromexico had cancelled her flight without telling her (during online check-in), she phoned Aeromexico. They told her there WERE seats available on a similar flight, BUT Laura was not allowed to be put in one of those seats because they were 'Premier' and she had paid for economy. Laura offered to pay to upgrade to Premier and was told this was not allowed.
There were no other viable travel options for her so she had to default her tickets.
This meant she lost all herCONNECTING flights too, AND all her mothers' connecting flights, and frankly days of holiday planning.
Conclusion: If you want to pay someone to abuse you, go to a dominatrix. At least you will enjoy it. AeroMexico will abuse you with much less style and professionalism.

6) The company is systemically fragmented. So if you are speaking to customer service in one section and they decide you need to speak to another section of AeroMexico's customer service , they cannot transfer you. You have to hang up and start again  (ie QUEUE) using a different number.
This is an Ice age customer service approach, which does not give one any confidence in their internal comms- such as aircraft engineers speaking to ground staff etc.

7) Delta have recently bought Aeromexico, which means you be batted between the two airlines if it is a co-share flight. You can't check in online with either airline. If you phone them, Aeromexico will tell you its' not their flight and that you should phone Delta. When you phone Delta they will tell you the flight has an AM prefix,  so it's definitely an Aeromexico flight. And on and on it will go. You won't purchase extra luggage online, or even select a seat. You will have to do all check-in  procedures at the airport. And that, frankly, is stressful. And so very....80's.

8) Aeromexico appear to be the sole sponsor of the Terminal 2 airport, where they are located. Which means, like their flights,  it is so laiden with ads, that you won't be able to see your flight departure/ arrival detail on their electronic summary board. The overall effect is like being a monkey held captive in an Aeromexico consumer  zoo. Oh, you actually wanted to catch a flight?! We had completely forgotten that!  We thought you were here to be sold things to. I personally find their approach tasteless, and far from pragmatic.

That's enough. Don't say she didn't warn you!
And if you do consider this kind of customer treatment acceptable,  then go ahead!  Plunge in and book. You are a free agent and should spend your money exactly as you wish. We are here to guide you, not to boss you around.

We offer a 100% refund (minus the booking service provider fees etc.) if notice of your cancellation is received at least 72 hours before the tour start time.

If you give notice 48 - 71 hours before the tour start time, then we provide you a 50% refund on your tour costs.

We do understand that emergencies can happen so in situations where you cancel with only 48 hours notice or less, we do not offer refunds, but we do try to find you an alternative time to tour with us. 

We tour rain or shine! Courtesy rain shawls or umbrellas are provided for your comfort, if it looks like showers are possible.

Absolutely! This is a very common request. You CAN experience a snapshot of the city AND be ready and relaxed in the departure lounge with time to spare. There is absolutely NO NEED to kill a day in the airport just because you've never been here before. We work out what is possible to see and do based on a) your time of arrival, and b) how many hours you'll be here for.We wait for you at the Arrivals Lobby, take you out for a whirlwind romance with the city - including of course the chance to safely gourmet graze and drink, and ensure that you ARE on that outward bound flight with PLENTY of time to go through immigration, and security clearance. Just tell us your itinerary, and leave the planning to us. We use our local knowledge to offer you some realistic suggestions about what is and is not possible with the magic window of time that you have.