Planning ahead is will definitely help make your visit smooth and stress free.
Here some common questions, people ask us as they prepare for the trip over. If yours is not answered here, please feel free to email us!
Q: I have a layover in Mexico City. Can you arrange an airport pickup, tour, and airport drop off?
Absolutely! This is a very common request. You CAN experience a snapshot of the city AND be ready and relaxed in the departure lounge with time to spare. There is absolutely NO NEED to kill a day in the airport just because you've never been here before. We work out what is possible to see and do based on a) your time of arrival, and b) how many hours you'll be here for.We wait for you at the Arrivals Lobby, take you out for a whirlwind romance with the city - including of course the chance to safely gourmet graze and drink, and ensure that you ARE on that outward bound flight with PLENTY of time to go through immigration, and security clearance. Just tell us your itinerary, and leave the planning to us. We use our local knowledge to offer you some realistic suggestions about what is and is not possible with the magic window of time that you have.
Q: Is it SAFE in Mexico City?
Well let's look at our Director, Laura. She is a pretty-enough New Zealander who wanders around on her own, or goes out for groceries on her bicycle, takes a run around the park, goes out clubbing, and grabs an UBER home. She lives in La Roma and works all over the city. And she hangs out at Embassy parties, and random not-at-all-fancy parties. She buys her weekly flowers at the no-security-guards-to-be-seen-here local market and enjoys an evening stroll. She leads a normal life, without worrying about kidnapping, robberies or drugs cartels. In fact, the first urban gunshot she EVER heard in her life was in 2016 in BROOKLYN, New York! She does NOT EVER take a taxi off the street in Mexico City.... and YOU shouldn't either!
If you don't like the fact that Uber has links to Donald Trump, download the Easytaxi or Yaxi app instead.
This bubble of peace and lifestyle living is NOT the same reality for many impoverished people living in rural Mexico, or in outer suburbs of Mexico City. That is a different reality. Just the way thatThe Bronx is not Manhattan. And that's why there is bad press about Mexico. In underdeveloped or remote parts of the country, human rights violations are prevalent. Social justice is delicate.
So a word of advice....Please do NOT go to suburbs like Tepito because you have read about it in some urban mafia culture book.
Don't think you can go to the La Lagunilla Market believing that you won't stand out. You will. And what that means on the day, we don't know. We would never PRESUME to know, and we LIVE here.
Read your Embassy's travel advice and stay up to date on protests and earthquakes.Be a humble, culturally sensitive traveller, who uses good common sense.
Don't wear a flashy watch, carry multiple credit cards, or have your iPhone7 in hand at all times.
That's the same advice for Paris, Rome or LA, right?
Q: Are the prices listed on your website in US dollars?
Yes, our prices are shown in US dollars as this fluctuates less and is a currency most people, anywhere in the world, understand.
It is also the currency which our secure payment gateway authorises.
Once you are here, however, you are going to need some pesos in cash.
Some places, but not all, take credit cards.
Q: What happens if my plans change? Can I get a refund?
We offer a 100% refund (minus the booking service provider fees etc.) if notice of your cancellation is received at least 72 hours before the tour start time.
If you give notice 48 - 71 hours before the tour start time, then we provide you a 50% refund on your tour costs.
We do understand that emergencies can happen so in situations where you cancel with only 48 hours notice or less, we do not offer refunds, but we do try to find you an alternative time to tour with us.
We tour rain or shine! Courtesy rain shawls or umbrellas are provided for your comfort, if it looks like showers are possible.
Q: They DON'T take US dollars in Mexico City, right?
Please bring Mexican pesos with you!!! Mexico City is not a tourist destination like Cancun, Puerto Vallarta, or Playa del Carmen that has become persuaded to accept US dollars due to market necessity.
If you try to pay for something in a foreign currency here in Mexico City, (apart from within the major hotels), you simply WON'T be able to buy it.
People report very good exchange rates at the Benito Juarez airport, so why not exchange the bare minimum just to be set from Day 1?
You can also withdraw local currency directly from the ATMs of international banks like HSBC or Santander (it helps to notify your home bank that you are travelling abroad before you leave however!)
Some restaurants and shops will take credit cards, but not all.
We have only ever had positive experiences in CDMX.
Read your Embassy's travel advice and stay up-to-date.